Information we collect
- Account and profile information: name, email address, phone number, account identifier, membership status, role, and profile photo when associated with your FWBC membership.
- Reservations and check-in: courts, dates, times, participating members, reservation status, check-in identifiers, and related activity.
- Payments and purchases: transaction amounts, payment status, purchased services or products, and Stripe payment identifiers. Payment-card details are entered into and processed by Stripe; FWBC does not store complete card numbers in the app.
- Device and technical information: app version, platform, Firebase installation or notification token, device characteristics, SDK interaction data, network information such as IP address, and technical diagnostics generated by Firebase or Stripe.
- Location and nearby-device access: for authorized staff using Tap to Pay, the Android app may access precise location, Bluetooth, and NFC while the feature is in use. This supports payment-reader operation, payment-location requirements, fraud prevention, and security. It is not used to track ordinary member movement.
The optional biometric lock uses your device's operating-system authentication. FWBC does not receive or store your fingerprint, face scan, or other biometric template; the app stores only your on-device preference to enable the lock.
How we use information
- Authenticate users and manage memberships and accounts.
- Show profiles, family memberships, reservations, schedules, and check-in passes.
- Create, confirm, recover, and support reservations and payments.
- Send service notifications to authorized devices.
- Secure the services, prevent fraud and abuse, troubleshoot problems, and comply with law.
Service providers and disclosures
We disclose information only as needed to operate the services, process transactions, protect users and FWBC, or comply with law. Our principal service providers are:
- Google Firebase for authentication, database hosting, cloud functions, and device notifications.
- Stripe for online and in-person payment processing, payment authentication, analytics related to its payment components, and fraud prevention.
These providers process information under their own terms and privacy commitments. We do not sell personal information or use it for third-party targeted advertising.
Retention and deletion
We retain information for as long as needed to provide your membership and app services, maintain business and transaction records, resolve disputes, prevent fraud, and satisfy legal, tax, accounting, and payment-network requirements. When information is no longer needed, we delete or de-identify it where reasonably practicable.
You may request deletion of your FWBC app account and associated personal data through our account deletion page. Certain transaction, security, or legal records may be retained when required or permitted by law. Deleting an app account does not by itself cancel an active membership or settle an outstanding balance.
Security and your choices
We use access controls and encrypted network connections designed to protect information in transit. No system can guarantee absolute security. You may decline notification, location, Bluetooth, or biometric permissions in Android settings, although the related features may not work.
The FWBC app is currently intended for adults age 18 and over and is not directed to children.
Changes to this policy
We may update this policy as our services or legal requirements change. The latest version will remain available at this URL with its effective date.
Contact us
For privacy questions or requests, email fwbc04@gmail.com or write to Fort Worth Badminton & Pickleball, 3001 Fisher Avenue, Fort Worth, TX 76111, United States.